BANK MELLAT TURKEY ISTANBUL MAIN BRANCH
BANK MELLAT TURKEY GENERAL MANAGMENT OFFICE

Title Bank Mellat Merkezi Tahran �stanbul T�rkiye Merkez �ubesi
Adress Levent Mahallesi Büyükdere Cad. Bank Mellat Apt. No:134 Beşiktaş/İstanbul
Chamber Of Commerce �d 181790 - �stanbul
Telephone +90 (850) 288 63 63(pbx)
Fax +90 (212) 284 62 14
Telex 26023 Mell.tr
Swift BKMTTRIS
Information mellat@mellatbank.com
The Audit Authority Bankac�l�k D�zenleme ve Denetleme Kurumu

Istanbul Branch  |  Ankara Branch  |  Izmir Branch

Customer Arbitration Panel  
       The task of the Individual Customer Arbitration Board, established within the framework of the Turkish Banking Association, is to resolve the disputes between banks and customers. In this operation, the customer firstly finds the bank with a written application for the complaint. Bank�s response time is 20 days for complaints about credit cards and debit cards, 30 days for complaints about other banking products and services. If your claim continues to exist, you may apply to the Banks Association of Turkey for arbitration purposes by using written communication channels or means or e-Government Gateway application within a period of 60 days following response date of our Bank.